Forster Accommodation Centre

Forster Tuncurry Professionals

HOUSE RULES + TERMS & CONDITIONS (pg 1-4)
HOUSE RULES – Holiday Rental Code of Conduct

House Rules are provided at the Property to ensure that Guests and Visitors know and comply with
the specific Rules governing their permission to enter and occupy the Property.
4.1 General requirements
a) Guest and Visitors must comply with all House Rules, By-Laws and instructions from the Manager
and security services during their stay; and
b) Guests must notify the Manager of any disputes or complaints from neighbours as soon as is
practicable.
4.2 Noise and Residential amenity
a) Guests and Visitors must not create noise which is offensive to occupiers of neighbouring
properties especially between 10pm -8am and during arrival and departure at any time throughout the
occupancy;
b) Offensive noise is prohibited and may result in termination of permission to occupy the Property,
eviction, loss of rental paid and extra charges for security and other expenses which may be deducted
from Security Deposit or Bond under the Terms and Conditions;
and
c) Guests and Visitors must not engage in anti-social behaviour and must minimise their impact upon
the residential amenity of neighbours and local community.
4.3 Visitors
a) Guests are responsible for ensuring the limits set on Visitor numbers is complied with at all times.
The number of guests must not exceed the number stated or the number of beds, whichever is less;
and
b) Guests are responsible for ensuring that Visitors comply with these House Rules.
4.4 Gatherings or functions
a) The Property is not a “party house” and any such activities are strictly prohibited; and
b) All accommodation is for residential holiday purposes only. Functions, parties and extra guests
are strictly not allowed. Occupation of premises which in the absolute discretion of the agent
causes nuisance or annoyance to neighbouring occupiers will be terminated immediately with the full
rental forfeited plus any cost incurred payable. NO SCHOOLIES BOOKINGS ALLOWED.
4.5 Parking
a) Guests and Visitors are to comply with parking regulations and other requirements set out below
and show consideration to neighbours and other vehicles; and
b) In the case of apartments, units and villas – car parking or carports are usually numbered. Extra
vehicles, boats, etc. must be parked outside the grounds, or by other satisfactory arrangements made
with the agent.
Parking for houses – in provided garaging, designated spaces or driveways. No parking on the lawns.
4.6 Garbage and recycling
a) Guests and Visitors are to dispose of garbage and recycling in accordance with the usual practice
at the Property in the allocated bins, and excess rubbish must not be left in public or common areas;
and
b) Please read the sign in your property for garbage collection. Excess garbage, boxes and bottles
which are not placed in bins provided, will not be collected by Council. Removal/disposal must be
organised by the guest or you will be charged (at cost) for such removal.
4.7 Swimming pool/spa (if applicable)
a) The swimming pool/spa must not be used between the hours of 9.00pm and 7.00am.
b) No glassware is permitted in the pool area.
4.8 Security
a) Whenever you are absent from the Property, close all windows and doors to maintain security and
prevent rain and water damage.
b) Guests are responsible for the safekeeping and replacement of accommodation keys and remotes.
Duplicate keys are not always available. If a guest locks themselves out and require a key after office
hours they will be charged a minimum service fee of $100.00. If a member of staff is unavailable, you
will need to call Forster Tuncurry Locksmiths on 6555 6111. If keys or remotes are lost you will be
responsible for the changing of locks and remotes if applicable. Please take care of them. Guests
must not attempt to break into premises when locked out.
4.9 Deck and balcony areas (if applicable)
Guests must not hang any washing, towels, bedding or clothing over balconies or any part of the
property visible from outside areas of the building.
4.10 Smoking
Smoking is not permitted indoors.
4.11 Pets
a) Unless a property is designated as ‘pet friendly’, pets are strictly not allowed under any
circumstances. If unauthorised pets are found at the premises, the occupants will be automatically
liable for fumigation of the property and the tenancy will be terminated immediately.
b) ‘Pet friendly properties’ - pets are not permitted indoors.
4.12 BBQ
If there is a BBQ, you must ensure it is cleaned after use. A BBQ cleaning fee will be charged for
unclean BBQs.
4.13 Damages and breakages
The guest will be responsible for the cost of any damage to the property, or loss of, or damage to any
items at the property, including but without limiting the generality of the foregoing, floor coverings,
furniture and fittings, kitchen utensils, crockery, glassware, cutlery and the guest will pay the agent,
the full cost of replacement or repair of any such items damaged or lost. All damage, breakages or
losses are to be reported to the agent and paid for immediately. All furnishings and equipment must
be left in the premises as originally found. Guests will be responsible for costs incurred for
retuning TVs which have been detuned by guests for the attachment of electronic devices.
4.14 On departure arrangements
a) The premise is to be vacated by 9.00 am on the day of your departure. The property must be
vacated on time (minimum penalty fee of $30 per hour will apply without prior arrangements) and
secured with windows and doors locked. All keys and garage remotes must be returned to our office
immediately after vacating or left in our office key return if you depart outside office hours.
b) To avoid an extra cleaning fee (minimum $100) guests are required to leave the premises neat
and tidy. Fridge, kitchen benches and any spillages must be wiped, floors swept, dishes washed
dried and put away clean and all garbage must be wrapped and placed in the outside garbage bin
provided.
4.15 Emergency Contact
In the event of an emergency relating to the Property, please telephone Forster Tuncurry
Professionals 02 6555 6555 or after hours on 0423 709 934.
4.16 Compliance
a) The guest must comply with Strata By-Laws posted in common property. A breach of these By-
Laws constitutes a breach of House Rules.
b) Breach of these House Rules is a breach of the Terms and Conditions of occupancy.
c) The Owner and Manager reserve the right to terminate permission to occupy and to evict from the
Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.
Conditions of Tenancy - as at April 2017
PLEASE READ THESE TERMS AND CONDITIONS OF YOUR HOLIDAY LETTING CAREFULLY AS DEPARTURE FROM THESE PERMITS THE OWNER OR AGENT TO REFUSE THE KEY, AMEND THE RENT OR IMMEDIATELY TERMINATE THE OCCUPANCY.
1. The premises are let for holiday purposes only for the time period stated on the letter/receipt. All bookings are taken in good faith by Forster/Tuncurry Professionals, but may be subject to change at the owner’s discretion prior to commencement of the booking. The agent cannot be held responsible for decisions, actions or arrangements taken by a current or new owner which are outside our control, particularly should a property be sold, and we reserve the right to cancel any booking should anything arise which renders the booking impractical. In this event, we will notify you as soon as practical and do our best to arrange alternate accommodation, failing which all deposit monies will be refunded, but no other claim, rights, action or demand shall exist or be made by either party.
2. Check-in time is from 1.00 pm on your day of arrival except houses which check-in from 3.00 pm and the premises are to be vacated by 9.00 am on the day of your departure. If you intend to arrive after hours, please phone our office during business hours to make arrangements for collection of keys. The property must be vacated on time (penalty fee of a minimum of $30 per hour will apply without prior arrangements) and secured with windows and doors locked. All lights must be turned off on your departure. Please note a $100 attendance fee will be charged if the property is left unsecured and/or with lights/fans left running. All keys and garage remotes must be returned to our office immediately after vacating or left in our key return slot if you depart outside office hours.
3. To confirm your booking request, 50% of the total tariff plus a ‘booking fee’ is required as deposit within 2 days. If not paid within 2 days the booking will be cancelled without notification. (Excluding bookings made through Stayz.com.au where full payments are payable immediately upon booking). Please choose your booking carefully as deposits are not transferrable. The balance of the tariff is to be paid thirty (30) days prior to your arrival (except Christmas Holidays). For Christmas bookings, full payment is required by 31 October Payments can be made by cash, cheque, money order or credit card. If paying by cheque the office must to be notified to ensure that the booking is not cancelled prior to the cheque arriving by post. A cheque will not be accepted for new bookings where your stay commences within 5 business days of the booking and a $15 fee for dishonoured cheques will be payable. A surcharge of 1.5% (subject to change in accordance with financial institution charges) of the amount paid will apply for payments made by credit card.
4. The number of guests must not exceed the number stated or the number of beds, whichever is less. All bed, bathroom and table linen must be provided unless otherwise stated. Linen is available for hire if arranged in advance.
5. Unless a property is designated as ‘pet friendly’, pets are strictly not allowed under any circumstances. If unauthorised pets are found at the premises, the occupants will be automatically liable for fumigation of the property and the tenancy will be terminated immediately.
6. Special conditions apply for cancellations. Cancellations are only refunded when the premises are fully relet for the booking period at the same or greater rent. All cancellations must be in writing and will be charged 15% of 1st weeks rent as a cancellation /handling fee. If the property cannot be relet you will incur full forfeiture of all monies paid. The ‘booking fee’ is not refundable under any circumstances. If you shorten your stay the unused portion of your rental is not refundable. Travel insurance is recommended particularly for high-cost bookings. Please note a change of booking dates attracts the same conditions as for cancellations.
7. A security deposit (bond) will apply on all properties on arrival. For your convenience and efficiency our agency accepts payments of bond by Credit Cards. In the case of units this can be completed on our Credit Card Authority Form sent to you with your initial receipt. This security deposit/bond is to be used by the Agent to recover losses which may be incurred in the event of a breach of any of the conditions herein. (Please read these conditions carefully and advise any friends accompanying you). If you discover upon arrival any damaged/broken items, please advise the agent immediately. If a bond is paid this will be returned to you via cheque or processed back onto your provided Credit Card within 5 working days of departure. SMOKING IS NOT ALLOWED IN ANY HOLIDAY ACCOMMODATION.
8. A fee of $25 will be charged if a bond claim is required to be processed under $100 damage, however if the damage exceeds $100 a fee of $55 will be charged.. If any claim exceeds the security bond amount, further action may be taken to recover any shortfall. Cancellation of Bond Authorities or bond refunds will be effected as soon as practicable following a satisfactory inspection of the premises after guests have vacated.
9. Keys are to be collected from our office during normal business hours (Monday – Saturday 9.00 am – 5.00 pm, Sunday 9.00 am – 3.00 pm). Registration upon arrival is required to be effected by the guest with photo I.D and driver’s licence and credit card details provided. Keys will not be available after hours without prior arrangements, full payment of rent, security bond, and pre-signed registration. The agent will not be responsible for alternative accommodation or any other costs or demands if guests arrive after hours.
10. Guests are responsible for the safekeeping and replacement of accommodation keys and remotes. Duplicate keys are not always available. Guests requiring a key from an agency representative after office hours will be charged a minimum service fee of $100.00. If keys or remotes are lost you will be responsible for the changing of locks and remotes if applicable. Please take care of them. Guests must not attempt to break into premises when locked out.
11. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners control.
12. No responsibility is taken for guests personal property left on or near the premises. It is recommended that guests take out personal property insurance. A fee of $22.00 plus postage costs will be payable if agency staff are required to collect/return items left by guests.
13. All accommodation is for residential holiday purposes only. Functions, parties and extra guests are strictly not allowed. Occupation of premises which in the absolute discretion of the agent causes nuisance or annoyance to neighbouring occupiers will be terminated immediately with the full rental forfeited plus any cost incurred payable. NO SCHOOLIES BOOKINGS ALLOWED.
14. Properties are furnished to the owner’s taste and style. Please choose your property carefully; the agent takes no responsibility for any unmet expectations of guests or any changes made by owner to the décor, furnishings or equipment. There is no provision to change properties on your arrival if you are unhappy with your choice. We are happy to pass on any recommendations to owners.
15. Any repairs, maintenance or service reported and requested by guests to be effected to the property or any equipment provided at the property, and/or deemed necessary by the agent, will be effected as soon as practicable. However due to unforseen circumstances delays in immediate repairs may be beyond our control and no responsibility is accepted by the agent for these circumstances. There will be no compensation, refunds or discounts due to the failure of any services or equipment provided at the property. Guests are required to allow repair and or service personnel to enter the premises during reasonable hours by arrangement (unless an emergency situation could exist or arise) to conduct any repairs, maintenance or service. Guests requesting a service call which is subsequently found not to be required will be charged the applicable service call-out fee.
16. Guests must inform our office immediately upon arrival if the property is not clean otherwise they are deemed to have accepted the property in the condition on arrival. You can contact the office on 02 6555 6555 or leave a message on the after hours emergency phone 0423 709 934 someone will return your call. If a property is reported as dirty, Forster/Tuncurry Professionals reserves the right to inspect and have the property cleaned as soon as possible.
17. In the event of the property being offered for sale, the occupier agrees to allow the agent to conduct inspections with prospective purchasers at a mutually convenient time during reasonable hours by appointment.
18. In the case of apartments, units and villas – car parking or carports are usually numbered. Extra vehicles, boats, etc. must be parked outside the grounds, or by other satisfactory arrangements made with the agent.
19. The guest will be responsible for the cost of any damage to the property, or loss of, or damage to any items at the property, including but without limiting the generality of the foregoing, floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and the guest will pay the agent, the full cost of replacement or repair of any such items damaged or lost. All damage, breakages or losses are to be reported to the agent and paid for immediately. All furnishings and equipment must be left in the premises as originally found. Guests will be responsible for costs incurred for retuning TVs which have been detuned by guests for the attachment of electronic devices, playstations etc.
20. To avoid an extra cleaning fee (minimum $100) guests are required to leave the premises neat and tidy. Fridge, kitchen benches and any spillages must be wiped, floors swept, dishes washed dried and put away clean and all garbage must be wrapped and placed in the outside garbage bin provided. Fish are not to be cleaned or oysters opened on the premises. If there is a BBQ, you must ensure it is cleaned after use. A $30 BBQ cleaning fee will be charged for unclean BBQs.
21. Please read the sign in your property for garbage collection. Excess garbage, boxes and bottles which are not placed in bins provided, will not be collected by Council. Removal/disposal must be organised by the guest or you will be charged (at cost) for such removal.
22. Rebookings for the same property for the corresponding period next year must be made by 5:00 pm on the first Wednesday following your arrival. Note: For Christmas rebookings we require a non-refundable $200 holding deposit (plus booking fee) at the time of rebooking with the balance of your deposit payable on or before 31 March and full payment by 31 October after you rebook for the same period next Christmas.
23. Rentals are subject to increase without notice, especially in the case of the premises being upgraded/renovated, on instructions from the owner, and in respect of genuinely misquoted but set notified tariffs scheduled on our website or current brochure price list. Guests will be given the opportunity to pay the increase or obtain a refund of the deposit paid. We will also offer you alternative accommodation if possible.
24. Any renovation/building work being carried out in or near the holiday premises is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience guests may suffer as a result. No discount or compensation will be negotiated for any of the above.
25. Any printed, written or verbal description of the premises or position of the premises by the agent, or an employee, is made in good faith to the best or our knowledge, however no responsibility for misdescription can be accepted particularly with emailed/phone/postal bookings, however all courtesy will be given on genuine dissatisfaction. Any information or terms and conditions contained in holiday brochures or related websites are subject to alteration without notice.
26. From time to time you may receive holiday promotional/marketing material from our office. If you do not wish to continue to receive such promotions you may unsubscribe or contact our office and we will remove you from our mailing list.
PLEASE CHECK YOUR RECEIPT and contact our office immediately should there be any discrepancy. If Notice to Quit is served this receipt is issued without prejudice to the notice. If payment is made by cheque, receipt is issued subject to such cheque being cleared. FEES ARE APPLICABLE FOR DISHONOURED CHEQUES. A RECEIPT IS NOT VALID UNLESS COMPUTER MACHINE IMPRINTED.
CANCELLATION: FORSTER/TUNCURRY PROFESSIONALS CANCELLATION POLICY
Special conditions apply to cancellations. The agent or owners reserve the right to cancel the booking at any time. If you cancel your accommodation and we can secure a replacement booking for the same period and at the same tariff, your advance rent will be refunded less a cancellation fee of 15% of the total rent. If however the property cannot be relet, you will incur full forfeiture of all monies paid. If you shorten your stay, the unused portion of your rent is non refundable.
Forster/Tuncurry Professionals retain the right to negotiate the tariff or length of stay to obtain another booking on a cancelled booking as we deem necessary. Booking fees and Christmas holding deposits are not refundable under any circumstances. All cancellations must be in writing. Please note that a change of booking dates attracts the same conditions for cancellations as stated herein.

Forster Accommodation Centre reserve the right to further charge the credit card to recover reasonable costs to damage of the property and/or its furnishings during your stay.

  • After hours key lock out $100.00
  • Replacement of lost keys, remote controls (at cost)
  • $100.00 minimum penalty for properties left unclean (refer clause 19 of our conditions of tenancy)
  • Removal of excess garbage, boxes, bottles etc (at cost)
  • Damages/ breakages to the above property (at cost)
  • $40.00 cleaning fee for unclean BBQs
  • Telephone charges (if applicable)
  • Late departure fee ($30.00 p/hour)
  • Bond processing/claim fee (min $25.00)
  • Any other incidental charges that may be incurred as per out Terms and Conditions of Tenancy which shall be deemed to form part of this agreement

The remaining balance will automatically be debited from the same credit card 30 days prior to your arrival in Forster or in the instance of a Christmas school holiday booking - the remainning balance will be debited prior to the 31st October.We will email a receipt together with further information on the holiday property you have selected and arrival details.

 

 

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