Frequently Asked Questions

1. How do I make a booking?
1.If the calendars do not show the period of interest, click on [next 4 months] until you reach the year and month you require.
2.Click on the arrival date, using the calendars.
3.Click on number of nights.
4.Click on Adults and Children.
5.Click on the [Calculate price] button.
6.Click on the [Proceed to booking details] button.


2. When I book my accommodation, do I have to pay a deposit?
50% of the tariff plus booking fee is required as a deposit to confirm the booking and is payable within 48 hours from the date you made the booking.


3. When do I have to pay the balance of my accommodation?
Balance of all outstanding monies is due one (1) month prior to your arrival (exception of Christmas Bookings please refer to our terms and conditions). Payment may be made by bank cheque (made payable to Forster Tuncurry Professionals), money order, EFTPOS, Mastercard, Visa, or secure online payment. There is a 1.5% charge on credit cards. No personal cheques will be accepted on arrival.


4. What time can I check into my accommodation?
Check in time is from 1.00pm for units and 3.00pm for houses.


5. What if I arrive earlier, can I check in early?
In most instances your accommodation has only been vacated the morning of the day you are arriving. Please speak to our hospitality team prior to your arrival to check whether the property is available.


6. What time is check out?
Check out is strictly 9.00am on Saturdays and 10am all other days of the week. Often we have guests arriving to your accommodation on the day of your departure and we require the time to clean the accommodation. Please speak to our hospitality team should you require a late departure.


7. Where do I collect the keys from?
Keys are collected and returned to the Forster Tuncurry Professionals office – located at 48 Wharf Street, Forster.


8. What if I’m arriving out of office hours?
If you are arriving outside office hours please contact us and we can arrange key collection for you.


9. What if I’m departing before your office opens?
We have a key return slot in the front door of the office.


10. What if something breaks during my stay?
Accidents happen and we would appreciate if you let us know if property is damaged during your stay. Usually we will receive a quote to replace/repair the damaged property and this will be paid from the security deposit. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible.


11. What should we bring with us?
Not all properties provide linen. If linen is not supplied you will need to bring sheets, pillow slips, bath towel, bath mat, hand towel, tea towel and beach towels. Alternatively, we can arrange linen hire for you. Also, bring your necessary items! i.e. toilet paper, toiletries, dishwashing liquid, washing powder etc.


12. What if we leave something behind?
If you leave something behind please contact our office and we will endeavour to locate the item and have it returned to our office. It is the guest's responsibility to organise postage or a courier to receive their belongings back at their own cost. If lost property has not been claimed within a two week time frame, the items will be given to charity.


13. How do I find my booked accommodation?
A map is provided on our website with the property location marked or you can download our App and this will direct you via GPS.
 

14. Are pets allowed inside in pet friendly properties?
We encourage you to keep your pet outside when holidaying with us. Some properties are strictly no pets inside whereas other properties are more lenient. If your pet needs to be indoors, please ask our staff about conditions.


15. Do we have to clean the property before we leave?
It states in our terms and conditions that you need to leave the property in a clean and tidy state upon departure. This would include stripping of your bed if you have hired linen, washing and stacking away of dirty dishes you have used, empty the dishwasher, taking out your rubbish (and putting the Otto bin out if it was not emptied during your stay) leaving the BBQ as you found it – clean, and maybe giving the floor a once over sweep or vacuum.


16. What if the house is not left clean on our departure?
Once the cleaner enters the property, depending on how bad the property has been left, there may be an extra cleaning fee starting at $100.00. An extra cleaning fee of $40.00 may also apply to the BBQ if it is not left clean on departure.


17. What if the house is not clean on arrival?
Please contact Forster Tuncurry Professionals Office immediately. We can send a cleaner promptly over at a time that suits you to fix any challenges you may be having with the cleanliness of the property.
 

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