Why chose us to manage your property?

results:

Our office is a hive of activity, constantly receiving phone inquiries and emails for holiday bookings.  Compare our occupancy rates to other agents and we are confident you will find The Professionals are creating better results. We have repositioned our entire holiday business rebranding us as the ‘Forster Accommodation Centre’ with our own dedicated holiday website incorporating online booking and payment for customers.  Our website is also seamlessly partnered with the major accommodation portals (Stayz , home Away , Trip Advisor, Air Bnb and Booking.com) given maximum exposure for our  owners properties. We recognise we must be more than a real estate offering holiday rentals and have positioned ourselves as professional accommodation providers in the hospitality industry.

location / access:

As good as it gets!  In the centre of Forster’s main street, right on the corner of a busy arcade and opposite the pedestrian crossing, our office is open 7 days per week with an after hours mobile number for emergencies, making it convenient for holiday makers.  We get many ’walk-in’ bookings particularly during the non-peak periods.

service:

We customize our service to meet your needs and we are serious about it.  We take the time to set up with you, a management program that satisfies all your requirements, and guarantee to meet these requirements.

Our landlords are not forgotten when they enter into an agreement with us.  As per the agreement, we provide ‘ongoing management’ of your property.

feedback:

We continually survey our guests on their accommodation experience and this information is used to improve our service and also discuss opportunities for improvement with our owners on individual properties.

communication:

We know how important this is and how often agencies disappoint people. We are dedicated to keeping an open line of communication with our landlords at all times and encourage them to contact us at any time they wish to discuss their concerns.

experience, reputation and influence:

Our team offers extensive local knowledge and years of expertise in the management of holiday and residential houses, units and villas.  We are a highly respected and recognised team with an unparalleled network of business and personal contacts throughout our team of long term residents in the area.

client base:

After 30+ years of business in the local area, we have become a well known identity for offering quality holiday accommodation.  We have a huge client base established over the years, of people who enjoy holidaying in our properties.  These people call us regularly to re-book and invariably have friends who then in turn contact our office for accommodation.

cleaners:

Kleensweep is an independent cleaning business, which has been operating successfully in the area for several years.  They have a very large pool of experienced cleaners who have been recruited and trained according to strict guidelines and have a strict quality management and control system in place.  Kleensweep endeavour to retain a regular cleaner on each property so they become familiar with every aspect of the property.  Specific or unique requirements can also be catered for.  In addition we make our own spot-checks regularly.

inspections:

Our Holiday Management Team will inspect your property on a regular basis.

Furthermore, as maintenance problems occur the Holiday Management Team will inspect repairs when required and ensure that the repairs have been adequately executed.  We are also constantly ‘in the field’ driving-by the properties we manage.  This often gives a good indication of how the property is being treated.  A full written report will be sent to you once a year informing you of the current condition of your property.

systems / accounting:

Our property management software is a leading edge system built on a solid accounting foundation and allows us to assign, manage and solve the issues of a busy property management portfolio, with shared workgroup calendars and tasks, inspections and maintenance, flexible guest payment options, step-by-step wizards and powerful reporting. You will receive a statement monthly via email informing you of income to date, any deductions made during that period and incoming guests. Your rent is deposited into your bank or building society account eliminating any postal delays. You will also receive our very handy  monthly newsletter, notices or brief updates we provide via email. 

Testimonials- what are our investors saying?

 Don’t just trust us, consider what some of our existing investors & guests are saying about us:

 

Professionals Forster Tuncurry has been very helpful in managing my first time holiday property, providing me with a confidence that my property is being well maintained and people who are staying in my property are well taken care of.  

I would like to express my sincere thanks to all the staff - Meg Kwon ( Owner)

 

Thank you so much for your professional service with our recent bookings at unit 801 Mirage. Pick up and drop off of keys was very easy with after- hours drop box for early departure. We are a group of senior bowlers and will definitely be coming back in the future- Tina and Dean Austin (Guest)

 

Just sitting trying to pick my jaw up off the floor, those photos are just AMAZING, what a difference they have made, cannot express how grateful we are, can you convey our thanks to the photographer please.- Denese & Jeremy Brent (Owner)

 

contact

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